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FAQ

Q: SAY WHAT NOW?

At PicMe, we specialize in custom wall murals that are self-sticking, easy to install, re-positionable and guaranteed to be the show-stopping centerpiece of your room. Our flagship product is the Multi-Pic Wall Mural, your square photos printed Instagram-style onto peel-and-stick panels that bind to almost any smooth surface. We basically allow you to create the wall of your dreams (you're welcome). 

Q: HOW DOES IT WORK? 

We have 2 custom options. The Single Pic Wall Mural is straight forward - your favorite pic printed HUGE for a major statement. The Multi-Pic Wall Mural consists of 2 ft (60cm) wide panels with square Instagram-style pictures, creating a collage effect that will turn awkward family gatherings into lively trips down memory lane - promise.

Upon purchase, we send you an email with the password to our supersonic uploader so you can upload your pics, straight from your phone, tablet or computer. 

If your photography sucks or you just can't choose, head to our Artist Gallery, a library of cool images and designs from our favorite photographers and illustrators.

Q: WHO IS PICME FOR?

Who isn’t PicMe for? DIYers, interior designers, renters, house flippers, parents, students, professional photographers, Instagrammers, artists, hipsters, bloggers, business owners (bars, restaurants, hotels, salons, boutiques) and everything in between.

Q: I'M A RENTER AND I DON'T WANT TO LOSE MY DEPOSIT.

This product was made especially for you. Unlike traditional wallpaper, PicMe Wall Murals leave no residue. No patch holes either (we’re looking at you, traditional wall art). 

Q: WHERE DO I START?

Our How to Order pages are a good place. Or go straight to the product page.

 Q: HOW CAN I FIND ALL MY INSTAGRAM PHOTOS?

Most phones save them to their camera roll, but you can download them all at once using websites such as Instaport or Downgram. For the record - we love these sites, but have no affiliation. 

 Q: WHAT KIND OF PHOTOS CAN I USE? 

The sky is the limit. Or the law, whatever comes first. Just a few technicals. For Multi-Pic Wall Murals, pics need to be cropped square if they're not already. Minimum dimensions: 8 inches x 8 inches (20cm x 20cm) or 600 pixels. We don't resize in house because only you can decide if your ex gets the chop. For a Single Pic Wall Mural, the size requirements are on the product page.

 Q: HOW DO I CROP MY IMAGES?

Most photo editing software has a crop function. Photoshop is a good one. And Picasa is easy and free. If you’re using a program that doesn’t let you crop, you might want to rethink the relationship.

Q: HOW DOES PICME PAPER DIFFER FROM TRADITIONAL WALLPAPER?

The simple answer: ours is cheaper, easier to install, reusable and designed by YOU. For a comprehensive list of the differences, our groundbreaking PicMe Paper vs. Traditional Wallpaper chart is coming soon.

Q: HOW DO I STICK IT TO THE WALL?

First, clean the wall or surface, ensuring it's dry and dust-free. Then peel the backing from the top until you have approximately 8 inches (20cm) of fabric to start with. Stick that down to get it straight. Then slowly peel away the rest of the backing while smoothing the panel to the wall with a plastic smoother (included) or credit card to push out any air bubbles. Make sure the panel is straight with no air bubbles before moving on to the next one. For detailed instructions, check out our Installation Video.

Q: WHAT IF I MAKE A MISTAKE WHEN APPLYING IT?

We all make mistakes. Gently peel it off and start again. These panels are re-postionable and reusable

Q: WHAT IF YOU DON'T HAVE MY WALL HEIGHT?

Round up to the next size and cut the excess. 

Q: HOW DO I SEND YOU MY PICS? 

When you complete your purchase, you’ll receive an email within 24 hours with a password to our secure, lightning fast photo uploader. 

Q: ARE MY PICS GOING TO BE SAFE? 

Yes. Our uploader is run through Dropbox's secure system. For further info, check out our privacy policy.

Q: WHAT SURFACES WORK BEST?

Any flat, smooth, clean surface. Sorry cloth, stucco, brick, concrete and distressed wood. You guys look better naked anyway.

Important: for newly painted walls, follow your paint manufacturer’s dry time (typically 2-3 weeks) to ensure proper adhesion and no flakes.

Q: HELP! THERE'S A POWER OUTLET IN THE WAY.

Fret not. Power outlets, window frames and unusual or sloping edges can all be accommodated with the help of your friend, the X-acto knife.

Q: CAN I APPLY THIS TO FURNITURE? 

Yes! We love it when customers think outside of the box (or err, wall). You can apply PicMe Wall Murals to almost any smooth surface. Just use sharp scissors or an X-Acto knife to custom cut. 

Q: WHAT'S IT MADE OF ANYWAY?

Not gonna lie – our fabric is the best-looking in the business. The Leo of wallpapers if you will. It’s a coated, woven canvas with a smooth, matte finish. The backing is a low-tack adhesive, making it sticky, yet removable. 

Q: I'M A HOTEL/RESTAURANT/BUSINESS OWNER NEEDING A BULK ORDER. 

We say "go big or go home." Our heavy-duty printers are capable of handling large-scale commercial projects. Just send us your size requirements and/or custom ideas and we will make it happen.

 Q: I'M AN ARTIST/PHOTOGRAPHER, HOW DO I JOIN YOUR ARTIST GALLERY?

How exciting! Fill in the email form below with a link to your work. If we dig it, we'll be in touch.

 Q: I'M A JOURNALIST/BLOGGER/MEDIA PERSON. HOW DO I FEATURE YOUR PRODUCT?

Thanks for your interest in PicMe. Send your query via the email form below or contact us directly: pr@picme.com.

Q: IS THERE A VIDEO ON HOW TO INSTALL? 

Why yes, thank you for asking. Check it out here

Q: I'M MOVING. CAN I TAKE MY PICME WALL MURAL WITH ME?

In most cases, yes. A few tips for optimal reusability:

1)  When you install it the first time, make sure the wall is dirt and dust free without any paint chips or defects. 

2)  Keep your original wall mural backing. This will ensure your mural stays sticky and clean until you’re ready to reapply. 

3)  Murals are best reused within 6-12 months of first application.

Q: HOW LONG DOES DELIVERY TAKE?

All our products are custom made for you so please allow up to 28 days from the time you submit your order.

Q: DO YOU SHIP INTERNATIONALLY?

We do. For free. Honestly, the things we do for you people…

Q: DO YOU ACCEPT RETURNS?

We accept returns on damaged or incorrect orders within 14 days of receipt. Product must not have been removed from its original backing. We don’t do returns or exchanges for any other reason and here’s why. PicMe Wall Murals are a custom product, designed, printed and cut for you and only you. We can’t turn around and sell it to anyone else, and that’s a good thing! 

ANY QUESTIONS UNANSWERED?

Fill in the form below and we'll get back to you.


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